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Wednesday, June 19, 2024

MTN blames service disruption on ‘multiple fibre cuts’ in Nigeria

MTN blames service disruption on ‘multiple fibre cuts’ in Nigeria

Telecommunication company MTN Nigeria on Wednesday said the network outage experienced by its subscribers in Nigeria on Wednesday was caused by “multiple fibre cuts”.

MTN which was said to have about 87,038,768 subscribers as of December 2023, according to data by the Nigerian Communications Commission (NCC), explained in a post on X that “multiple fibre cuts” caused the disruptions.

“You have been experiencing challenges connecting to the network due to a major service outage caused by multiple fibre cuts affecting voice and data services,” the post read.

Read Also: Globacom denies owing MTN interconnect charges, urges NCC to always fact-check

“Our engineers are working hard to resolve with services gradually being restored in some areas.

“We apologise for the inconvenience and ask for your patience and understanding as the team works to restore full service as soon as possible.”

Read Also: Court bars Nigeria’s telecom operators from deactivating subscribers’ lines over NIN

Meanwhile, the NCC, on Wednesday, issued a directive to telecom service providers to bar subscribers who have failed to link their phone numbers to their NIN on or before February 28, 2024.

The Executive Vice Chairman of the Commission, Aminu Maida, who gave the directive through the Director of Public Affairs, Ruben Mouka, at the 45th Kaduna International Trade Fair on Wednesday, insisted that as matter of critical national security, telecom consumers must link their NIN to their SIM cards.


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